Managed Services

Leading Oracle Managed Services

Valanto Solutions is an Oracle Managed Services Provider (MSP) that helps enterprises maximize the value of Oracle Fusion Cloud Applications across ERP, HCM, SCM, CX, and EPM. Our managed services cover functional support, release and regression management, integrations, reporting, and security, all delivered under clearly defined SLAs.

Clients benefit from 24×7 support, proactive system monitoring, faster incident resolution, and a quarterly continuous improvement plan reducing operational cost and risk while improving system performance and user satisfaction.

These support services complement Valanto Solutions’ Oracle Cloud Applications solutions, which include implementations, rollouts, and enterprise transformation programs. With our managed services, we ensure your Oracle environment remains stable, optimized, and continuously improving long after go-live.

Services Overview

Scope

Comprehensive Oracle ERP Cloud solutions across Finance, Procurement, Projects, Order Management, Manufacturing, and Asset Management.

Included Services

End-to-end delivery covering strategy and blueprinting, fit-to-standard design, data migration, integrations, testing, user training, cutover, and post–go-live hypercare.

Support & Continuity

Ongoing implementation and optimization support through managed services with flexible coverage options

Engagement Models

Flexible delivery models including fixed-scope engagements, milestone-based delivery, or scalable team augmentation—structured to drive measurable outcomes.

Applications We Manage

ERP Cloud: General Ledger, Payables, Receivables, Fixed Assets, Projects, Procurement, Order Management

HCM Cloud: Core HR, Payroll, Absence, Talent, Recruiting

SCM Cloud: Inventory, Manufacturing, Planning, Procurement, Logistics

CX Cloud: Sales, Service, CPQ, Subscription Management

EPM Cloud: Planning, Financial Consolidation and Close (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Narrative Reporting

ERP Implementation Services

Our Delivery Approach

Discover

Environment inventory, integrations map, release calendar, and SLA alignment

Stabilize

Quick wins for configuration, integration monitoring, and access cleanup

Operate

Incident, request, change, and release processes with a shared RACI

Improve

Quarterly value plan with measurable targets and a 90 day enhancement slate

Functional and Technical Oracle Cloud Apps Support

Break and fix for business processes and workflows
Configuration guidance, flexfields, and approval rules
Data fixes and data load support using FBDI and ADFdi where appropriate
Test planning, test automation enablement, and UAT coordination
Release note analysis and feature adoption planning across modules

Release and Regression Management for Quarterly Updates

Sandbox strategy and preview testing for quarterly updates
Regression test pack design for critical business flows
Cutover planning that protects close, payroll, and order cycles
Feature enablement with change control and communications
Oracle SR coordination for defects and follow up actions

Reporting, Analytics, and Oracle Cloud Integrations

Reporting, Analytics, and Extensions
OTBI and BI Publisher report development and maintenance
Data extracts and reconciliations for finance and operations
KPI alignment and dashboard build out in coordination with analytics teams
Visual Builder and low code extensions by request with secure design standards

Platform, Security, and Compliance

Role design, duty segregation reviews, and periodic access certifications
Audit evidence packs with change records and configuration snapshots
Secure transport, encryption, and key integration controls
Collaboration with identity and governance teams for consistent policies

Tailored Support Solutions

24/7 support, incident reduction, and performance baselines for critical business flows
Planned preview, testing, and phased enablement
OIC integrations, OTBI and BI Publisher reporting, and data reconciliations
Role design, SoD checks, evidence packs, and access certifications
Automation, right sized coverage, and guidance from cloud ERP consultants

Outcomes You Can Expect

Fewer incidents through proactive monitoring and a disciplined release cadence
Faster cycles for finance and HR through functional stewardship
Lower run cost through automation and right sized coverage windows
Better agility to deliver enhancements without disrupting operations

Frequently Asked Questions

What modules do you support?

Valanto Solutions provides managed services across all core Oracle Cloud modules, including ERP, HCM, SCM, CX, and EPM. Our support covers incident resolution, configuration and optimization guidance, reporting, enhancements, and quarterly release readiness ensuring your Oracle environment remains stable and continuously aligned with business needs.

Do you manage Oracle Service Requests (SRs)?

Yes. Valanto Solutions logs, triages, tracks, and escalates Oracle Service Requests (SRs) on your behalf. Our team works closely with Oracle Support to ensure timely resolution, minimize downtime, and keep critical business processes running without disruption.

How do you handle quarterly updates?

Valanto Solutions manages quarterly Oracle Cloud updates through a structured process: we create sandboxes, perform regression testing, develop regression packs, schedule cutovers, and validate system performance post-update. This approach ensures compliance, minimizes risk, and prevents disruptions during critical business cycles.

Do you support integrations and APIs?

Yes. Valanto Solutions designs, builds, and manages integrations using Oracle Integration Cloud and REST APIs. Our managed services include proactive monitoring, error handling, data reconciliations, and performance optimization, ensuring seamless and reliable data flow across all applications.

How do I choose an Oracle managed services provider?

When selecting a provider, consider proven Oracle expertise, 24×7 SLA-backed support, robust release and regression management, integration capabilities with Oracle Integration Cloud (OIC) and APIs, security and SoD compliance, and client references across ERP, HCM, SCM, CX, and EPM. Choosing a partner with these capabilities ensures reliable operations, minimized risk, and maximum value from your Oracle investment.

What are managed services for Oracle Cloud?

Valanto Solutions provides ongoing functional and technical support for Oracle Fusion Cloud Applications. Our managed services cover incident resolution, system enhancements, integrations, reporting, security, and quarterly release management, all delivered under defined SLAs to ensure your applications remain stable, secure, and fully optimized.

Our Clients

Discover How Our Solutions Have Helped Businesses Evolve

We partner with organizations to modernize operations, optimize performance, and achieve measurable outcomes through tailored technology solutions.

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